Streamlining Security Questionnaire Response for a Health Data Leader

The Challenge

As a health data company handling sensitive information at scale, Datavant was facing a growing volume of customer security Questionnaires as part of nearly every enterprise sales cycle. Each request pulled engineering and security leaders away from their core work, answers were scattered across old emails and spreadsheets, and response quality varied depending on who happened to be available that week. Deals were slowing down not because of the security posture itself, but because of how hard it was to prove it consistently.

The Solution

ControlSage partnered with Datavant to build a centralized, repeatable process for responding to security questionnaires and due diligence requests. We started by consolidating existing answers into a single, verified knowledge base mapped directly to Datavant's actual controls, so every response reflected what was really in place rather than what someone remembered from the last audit.

From there, we established a clear intake and review process so incoming requests were triaged quickly, routed to the right owner, and answered using pre-approved, current language. We also aligned this response library with Datavant's underlying compliance evidence, so answers to customer questionnaires and formal audit requests stayed consistent with one another. Over time, this turned a reactive, all-hands scramble into a predictable operational workflow.

The Results

Datavant saw immediate, measurable improvement in how quickly and confidently the team could respond to customer scrutiny:

• Faster turnaround on inbound security questionnaires

• Consistent, audit-ready answers across every response

• Fewer deals stalled waiting on security review

• Reduced burden on engineering and security leadership

• A reusable knowledge base that scales with new business

Client Testimonial

"ControlSage helped us build a stronger compliance foundation with practical, scalable security guidance."

Key Outcomes

Security questionnaires no longer derail Datavant's sales cycles. What used to require pulling senior engineers into hours of ad hoc research now runs through a defined process with a trusted source of truth behind it. Beyond the time saved, the consistency of those answers has become a quiet differentiator in competitive deals, giving prospective customers confidence earlier in the buying process.

Learn more about how ControlSage can support your ISO 27001 journey here.