Strengthening Enterprise Security Governance for a Global Insurance Leader

The Challenge

As a global insurance provider, Chubb needed to strengthen its security governance framework while maintaining regulatory compliance across a rapidly evolving technology landscape. Years of growth had left the organization with fragmented risk visibility and inconsistent control ownership across business units, making it difficult to answer a simple question with confidence: where do we actually stand? Chubb needed a partner who could bring order to that complexity without slowing the business down, and who understood that a compliance program only works if the people running it trust the data behind it.

The Solution

ControlSage partnered with Chubb to modernize its governance and compliance program from the ground up. We began with a comprehensive assessment of security and compliance maturity across the organization, identifying where controls were strong, where they were duplicated, and where gaps in ownership were quietly creating risk. From there, we worked directly with Chubb's security and compliance teams to standardize governance and risk management processes, replacing ad hoc, team-by-team approaches with a single, consistent framework everyone could rely on.

With that foundation in place, we turned to strengthening the controls themselves, enhancing internal security policies and control management so that expectations were clear and enforceable rather than aspirational. We also focused heavily on compliance readiness across the critical frameworks Chubb operates under, streamlining how evidence was collected and how audits were prepared for so that teams spent less time scrambling and more time executing. Throughout the engagement, ControlSage provided ongoing strategic guidance to help Chubb move from reactive compliance to a continuous, self-sustaining program.

The Results

Within months, Chubb saw measurable movement across the areas that mattered most to its leadership and its regulators alike:

• Improved governance and control visibility

• Accelerated compliance readiness

• Reduced manual audit preparation efforts

• Strengthened enterprise risk management

• Increased stakeholder confidence through measurable security improvements

Client Testimonial

"ControlSage helped us build a stronger compliance foundation with practical, scalable security guidance."

Key Outcomes

The engagement delivered enterprise-wide governance improvements that gave Chubb's leadership a clear, consolidated view of risk for the first time. Compliance operations became measurably more streamlined, and the organization's overall security posture strengthened as controls moved from documented intent to verified practice. Audit readiness improved significantly, with teams able to respond to assessor requests faster and with greater confidence in the evidence behind their answers. Perhaps most importantly, Chubb now has scalable risk management processes in place that can grow with the business rather than requiring a fresh overhaul with every new regulatory demand.

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